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PAYMENT TERMS 

On confirmation of an itinerary we will require a 30% deposit on all ground services and all flights to be prepaid in full to secure, should the booking fall outside of 60 days prior to travel. Balance is due 60 days prior to travel.

Please note these payment terms are subject to the payment terms of individual service providers who may be stricter over high season or when booking special rates or offers.

Itineraries confirmed within 60 days of travel must be paid in full upon receipt of the invoice.

TRAVEL INSURANCE 

It is vital that all travellers obtain comprehensive travel insurance with their packages, including medical cover. We do not offer comprehensive travel insurance cover.

Service providers have  strict cancellation policies irrespective of reasons for cancellation, resulting in loss of deposits or even full invoice value.

For those living in the US we can recommend a very thorough lady in Colorado,US who helps some of our guests with their insurance. Pari Morse – info@1earthtravelprotection.com. She is hard of hearing and can only communicate over email. Please let her know we have referred you and she will assist.

For those outside the US try AIG Travel Guard: https://www.aig.com/worldwide and also speak to your credit card company about travel insurance as part of their services

CANCELLATION POLICY

All cancellations will be addressed on a case by case basis and service providers will be engaged in the cancellation process.

However deposits are paid to secure and may be forfeited to the service provider. Again travel insurance is absolutely essential for travel to Africa. Our standard cancellation policy is as follows:

Cancelled between 120 – 91 days before arrival = 25% of the cost of the booking

Cancelled between 60 – 31 days before arrival = 50% of the cost of the booking

Cancelled within 30 days before arrival = 100% of the cost of the booking

INDEMNITY AND LIMITATION OF LIABILITY

By agreeing to participate in any services provided by the Company as agents to suppliers, the guest agrees to:

– release and discharge the Company, including its subsidiaries, related entities and group companies and all their directors, officers, employees, agents, assigns, associates, outfitters, contractors, service providers, and/or suppliers (the Indemnified Parties) from any claims, actions, proceedings, damages, loss, costs and expenses including, without limitation, any direct, indirect, special, incidental, consequential or punitive damages (Claim) which the Guest/s (or the Guest’s heirs, executors or administrators) may have against the Indemnified Parties by reason of any matters, cause or thing whatsoever, including inter alia, death, disability, injury, loss, theft or damage to property, delays and cancellations of expeditions arising from or relating directly or indirectly to the Risks and generally the Guest’s participation in the safari or services provided by the Company; and

– indemnify and hold harmless the Indemnified Parties against any such Claims relating to or arising because of the Guest’s participation in the safari, services or related activities or due to any other matters, cause or thing whatsoever, including inter alia death, disability, injury, loss, theft or damage to property, delays and cancellations of expeditions.

The Company reserves the right to change the terms & conditions without prior notice

PRIVACY POLICY

Your privacy is important to us. It is Madikwe.com and Safari Africa Travel Desk’s policy to respect your privacy regarding any information we may collect from you across our website, www.madikwe.com, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

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